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How do I connect to my FLIR FX camera in Cloud Mode?

Cloud Mode enables you to connect to the camera from anywhere in the world over the Internet. When in Cloud Mode, up to 3 devices can be connected to the camera at the same time.


  • Complete the initial setup of the camera to add it your account and connect it to your Wi-Fi network.

To connect to the camera in Cloud Mode (smartphone):

  1. Open the FLIR FX app.
  2. Tap the camera in your camera list to connect in Cloud Mode.

To connect to the camera in Cloud Mode (tablet):

  1. Open the FLIR FX app.
  2. Tap and drag the camera in the camera to the area where you would like to open the camera. You can view up to 4 cameras at the same time.

NOTE: The camera list in tablet apps can be slided in and out to open new cameras or to hide it.

What do I do if I am having issues connecting to the camera in Cloud Mode?

If you are not able to connect to the camera in Cloud Mode, check the LED indicators on the back of the camera:

Direct Mode LED () is flashing or glowing:

Camera is in Direct Mode. Press the Wi-Fi button () on the camera for 1 second to change to Cloud Mode.

Cloud Mode LED () is flashing:

This indicates the camera is attempting to connect to the FLIR Cloud servers. Once the connection is successful, it will stop flashing and glow solidly. If the Cloud Mode LED is still flashing after 20 seconds, check the following:

  • Camera may not be in range of your Wi-Fi router. Move the camera closer to your Wi-Fi router.
  • Camera may be connected to the wrong Wi-Fi network, it may have the wrong Wi-Fi password saved, or the Wi-Fi password may have changed. See "How do I connect my camera to a different Wi-Fi network?" for details.
  • Wi-Fi network may have MAC address filtering enabled. If so, you will need to add the camera's MAC address to your Wi-Fi router's list of accepted devices. Check your router's user guide for details.
  • Wi-Fi network the camera is connected to may not have access to the Internet. Contact your Internet service provider if you think the issue is related to your Internet service.
  • See "Guide to improving WiFi performance" for more information.

Cloud Mode LED () is on:

This indicates the camera is successfully connected to the FLIR Cloud servers. Check the following on your smartphone or tablet:

  • Make sure your smartphone or tablet is connected to a Wi-Fi or mobile network with access to the Internet.
  • Make sure you are not connected to a Wi-Fi network created by another camera that is in Direct Mode.
  • Check the upload speed on your home Internet connection. It is recommended to have a high-speed Internet service with an upload speed of 1Mpbs or higher. A slow Internet connection may prevent the camera from getting connected.
  • Close the FLIR FX app and then re-open it.

Last Updated: 4/1/2015